Roles and ResponsibilitiesThe essential purpose of the Customer Experience Representative is to answer and resolve customer questions, concerns, and issues of sales and customer service nature through phone calls, emails, and live chats while adhering to the Call Center and company policy and procedures.The Customer Experience Representative is expected to take calls between 30-65 customer contacts a day when focusing on phone support and 60-90 customer contacts a day when focusing on live chat support. This role includes providing level 1 technical support on all products sold through Macsales.com.The role also includes:Assisting customers calling, emailing or chatting in with support questionsAssisting customers calling in with inbound customer service related questions or concerns about shipping, returns, or policiesResponding to inbound emails from customers in a polite, professional manner providing answers to all questions and any additional information that the customer may find helpfulHelping customers to find the proper equipment to meet their individual needs and sets up sales orders which includes providing assistance in selecting an appropriate carrier, confirming the accuracy of the order and processing a credit card authorizationCreating new customers in our ERP and makes any necessary adjustments to customer accounts as neededAlways maintaining a professional and courteous demeanour and providing the highest level support in order to resolve any difficult situation that may ariseWorking with Inside Sales Representatives, Technical Experience Representatives and other team members to provide superior service internally as well as externallyCompleting any other duties that are assignedA Successful Candidate must have40 WPM or greater requiredStrong data entry skillsSuperior attention to detailExcellent communication, listening, and problem-solving skillsAbility to independently research, troubleshoot and probe technical issuesAbility to adapt to change and work in a fast-paced, ever-changing environmentAbility to multitask, prioritize workload and work with a sense of urgency in order to meet the needs of businessStrong team skills and the ability to work well with othersGenuine empathy and interest in assisting others will ensure long-term stability and enjoymentExperience AdvantageMac Hardware/Software experience 20000 Php Manuel A. Roxas Highway Central Luzon Angeles City 2009 PH

Customer Experience Representative

  • 10 job openings
  • Competitive salary + insurance
  • Night Shift

Roles and Responsibilities

The essential purpose of the Customer Experience Representative is to answer and resolve customer questions, concerns, and issues of sales and customer service nature through phone calls, emails, and live chats while adhering to the Call Center and company policy and procedures.

The Customer Experience Representative is expected to take calls between 30-65 customer contacts a day when focusing on phone support and 60-90 customer contacts a day when focusing on live chat support. This role includes providing level 1 technical support on all products sold through Macsales.com.

The role also includes:

  • Assisting customers calling, emailing or chatting in with support questions
  • Assisting customers calling in with inbound customer service related questions or concerns about shipping, returns, or policies
  • Responding to inbound emails from customers in a polite, professional manner providing answers to all questions and any additional information that the customer may find helpful
  • Helping customers to find the proper equipment to meet their individual needs and sets up sales orders which includes providing assistance in selecting an appropriate carrier, confirming the accuracy of the order and processing a credit card authorization
  • Creating new customers in our ERP and makes any necessary adjustments to customer accounts as needed
  • Always maintaining a professional and courteous demeanour and providing the highest level support in order to resolve any difficult situation that may arise
  • Working with Inside Sales Representatives, Technical Experience Representatives and other team members to provide superior service internally as well as externally
  • Completing any other duties that are assigned

A Successful Candidate must have

  • 40 WPM or greater required
  • Strong data entry skills
  • Superior attention to detail
  • Excellent communication, listening, and problem-solving skills
  • Ability to independently research, troubleshoot and probe technical issues
  • Ability to adapt to change and work in a fast-paced, ever-changing environment
  • Ability to multitask, prioritize workload and work with a sense of urgency in order to meet the needs of business
  • Strong team skills and the ability to work well with others
  • Genuine empathy and interest in assisting others will ensure long-term stability and enjoyment

Experience Advantage

  • Mac Hardware/Software experience

Perks

  • Immediate start
  • Competitive salary + paid benefits
  • Free barista-style coffee and subsidised canteen
  • Free parking and jeepney services
  • Medical and dental insurance
  • Great culture