Location: Pampanga

Work Type: Permanent

Roles and Responsibilities

  • Collate & register receipt of correspondence from stakeholders, including service providers, retailers & customers
  • Review correspondence ensuring information is complete & accurate, proactively taking responsibility to retrieve missing information or correct errors
  • Register required information resulting from the contact in PCASA’s IT systems, as required by procedures
  • Identify correspondence requiring action from other team members and distribute work in accordance with service levels & procedures
  • Relishes in the idea of being able to take new concepts and apply them without compromising their own style or the way they interact with customers
  • Is naturally inquisitive and resourceful, always looking for ways to make the team more effective & efficient
  • Is adaptable to change, and is able to juggle multiple tasks, even when there are conflicting priorities

Required Experience

  • PC proficiency
  • Demonstrated experience in a contact centre or customer service environment
  • Proven track record in matching solutions to customer needs
  • Exposure to accounts payable process

A Successful Candidate must have

  • Empathy
  • Ability to demonstrate resilience under pressure
  • Personal effectiveness in time management in prioritising tasks
  • Problem-solving skills
  • Attention to detail

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment