About the Client

Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. We are dedicated to providing unique solutions to exceed our customers’ expectations as protecting lives is the ethos that runs true in everything that we do.

With a presence across Australia, New Zealand, Southeast Asia, UK, and US, we have grown exponentially over the last year after listing on the ASX fifteen months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution and transformation.

Welcome to join us as we are going through a period of significant and exciting change which presents huge opportunities ahead!

Roles and Responsibilities

  • Understand and adhere to Damstra policies and procedures
  • Complete documentation/data entry as required
  • Display clear and concise English communication skills both written and verbal
  • High level of attention to detail and an attitude towards continuous improvement/enhancement
  • Maintaining accurate and consistent data entry across various Damstra systems
  • Work closely with members of the CSO Team to develop skills and advance knowledge
  • Work closely with Team Leads on additional high-level tasks
  • Assist and be assisted by the Quality Assurance team
  • Look for opportunities to improve the performance from a process and system perspective
  • Provide leadership to more junior members of the team
  • Provide one on one training and upskilling as required
  • Have a deep understanding of the Damstra Technology products and their clients
  • Provide concise and polite customer service via phone calls, tickets, and live chats at all times
  • Have a good understanding of the products and systems used in your role (Zendesk etc)
  • Be able to provide in-depth troubleshooting on process issues within Damstra Technology products
  • Be able to provide high-level troubleshooting on configuration and technical processes within the Damstra Technology products
  • Follow up lousy feedback when it’s received
  • Follow the assigned schedule as provided including sticking to nominated break and lunchtime as well as performing assigned duties during nominated time frames

Minimum Qualifications

  • Excellent spoken and written English language is a must
  • Education Degree qualified in Business, IT, Engineering, Marketing, or equivalent
  • Computing High level of literacy in modern PC suites (Windows) and web applications Attitude Willing to learn, can-do, achievement-oriented, customer/client-focused

What we offer

We are a diverse, inclusive, collaborative, and transparent organization and live and breathe our core values. Damstra Technology is an organization that is proud of its great people. We believe in the opportunity to recognize and develop great talent and offer many diverse opportunities for career advancement.

This is a great opportunity to join a fun, agile, positive, and friendly team, and we offer career development and competitive salary and perks.

  • All Damstra employees are enrolled in HMO upon hire
  • Flexible working arrangement
  • Probationary employees can use their leave credits
  • Additional 1 leave credit per year after 1st year, additional 1 leave credit after 2nd year (Capped at 25 SIL)
  • Full access to LinkedIn Learning
  • Wellness Program which includes a refund for up to PHP 2,500 for a gym membership or other exercise-related costs
  • Reward and recognition program (including monetary rewards for quarterly and annual winners)
  • Social activities on Monthly get-togethers, anniversaries, and birthday celebrations

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment