Location: Pampanga

Work Type: Permanent

About Damstra

Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. Protecting lives is the ethos that runs true in everything that we do. 

With a presence across Australia, New Zealand, South East Asia, UK, and US, we have grown exponentially over the last year after listing on the ASX twelve months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution. Join us on our extraordinary growth journey.

Roles and Responsibilities

  • Take phone calls
  • Respond to tickets and manage live chats for clients and internal stakeholders
  • Processing customer inquiries efficiently and correctly
  • Be resilient in dealing with difficult customers and maintain a high level of professionalism and politeness at all times
  • Recognise and report faults/errors in the process to maintain business continuity, as well as be a role model for your peers and more junior team members
  • Go above and beyond in your efforts of assisting clients 

Required Experience

  • Previous customer service experience (phone, emails, or chats)

Minimum Qualifications

  • Degree qualified in Business, IT, Engineering, Marketing, or equivalent

A Successful Candidate must have

  • Excellent spoken and written English language
  • Willing to learn, can-do, achievement-oriented, and customer/client focus
  • High level of literacy in modern PC suites (Windows) and web applications

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment