Location: Pampanga
Work Type: Permanent
Roles and Responsibilities
- Build, develop and manage from the ground up, a hub team to support internal and external company functions:
– A shared services center for global functions supporting sales and marketing, finance, HR, and administration
– A multi-language customer support team that provides high-quality technical and sales support for end-users of our product and service, including retailers, distributors, and other partners - Attract, train and retain a high-performing team that takes accountability for the delivery of high-quality outcomes
- Manage a team size expected to be between 10-15 with future plans to scale to support business growth
- Operate a 24/7 phone, chat, and email helpdesk for our global customer base
- Manage and report on KPIs for all the various company functions
- Analyze data and produce reports for the executive management team
- Document and deploy processes to onboard new team members and ensure a high level of training is provided
- Project manage the transfer of work and transitional activities to the Shared Services Hub
- Operate in a highly efficient and lean mode and constantly look for improvements that can be made to operational processes for both efficiency and service quality gains
- Solid understanding and competent in all aspects of Australian accounting standards and taxation including – accounts payable, accounts receivable, general ledger, business reporting
A Successful Candidate Must Have
- Off-shoring project management experience
- Previous experience establishing, coaching, developing, and leading a high-performance team
- Excellent verbal and written communication skills (English)
- Able to easily convey and communicate complex ideas and presentations to all levels of management
- Ability to travel to Australia for training and other onboarding activities
- Detailed knowledge and previous experience using Xero, the companies accounting systems
- High level of working knowledge of MS Office365 systems, including Outlook, Excel, Powerpoint, Teams, and Sharepoint
Experience Advantage
- Connected Wearables or IOT experience and understanding
- Consumer electronics supply chain and/or manufacturing experience
- Financial management experience
- Working with Australian-based companies who have operations in all global time zones
- Previous experience with Lean methodology or Six Sigma processes
- Secondary European language desirable
- Spacetalk is an Australian publicly listed company and previous experience and knowledge of the company’s obligations will be highly regarded
- Previous experience using CIN7 or other inventory and order management systems
- Previous experience using Shopify eCommerce platforms
- Experience level: 20 years, master’s degree or equivalent
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
