Location: Pampanga

Work Type: Permanent

Roles and Responsibilities

  • Process orders made online and book delivery with customers
  • Reviewing existing orders and identifying those that have delays
  • Communicating delays via email and providing lists to other team members for delays
  • Handle Customer related queries
  • Assisting customers who are checking on the status of their order
  • Assist the team with invoice processing

Required Experience

  • Has working experience with Zendesk
  • Experience using Excel, Outlook
  • Familiarity with using Shopify

Minimum Qualifications

  • Bachelors Degree Holder

A Successful Candidate must have

  • Knowledge in admin tasks and can work independently
  • Experience in Customer Service
  • Problem-solving skills

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment