Location: Pampanga

Work Type: Permanent

Job Overview

A key focus of this role is to facilitate efficient information and process flow between the company’s sales, finance, and operations teams. This role is essential to support the smooth running of the Sales and Merchandise team by managing proving general customer service, order processing, and system support.

Roles and Responsibilities

  • Provide excellent customer service – respond to incoming telephone calls, managing wholesale customer service emails and general wholesale enquiries
  • Work closely with sales and finance teams to process sales orders – provide order confirmations
  • Maintain retailer price-lists
  • Coordinate samples and sales materials to field team and international distributors
  • Replacement packaging to wholesale partners
  • Securing payments from Pre-paid Accounts for PFI
  • Support Finance Team with Trade Debtor Account resolution
  • Process wholesale faulty & incorrect shipment claims – return authorisations & GRNs
  • Short shipment communication and management
  • Assist in checking inventory status to ensure orders can be shipped and are in the correct entity
  • Maintenance of Monthly Dispatch Error Log
  • Provide weekly stock on hand reports
  • Create New Customer Accounts in NetSuite for Finance Approval
  • Maintain RRP and wholesale pricing in NetSuite
  • Provide support to Merchandise Manager to compile reports manage samples and others as required
  • Assist with International and Trade Show Order Collation and Entry into NetSuite

Required Experience

  • At least 2-3 years relevant work experience in a BPO setup

A Successful Candidate must have

  • Excellent verbal and written communication skills
  • Problem-solving skills
  • Ability to meet deadlines
  • Strong time management and organisational skills
  • Strong data entry skills with high-level accuracy
  • Attention to detail
  • Experience using Microsoft Excel, Word, and Outlook

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment