About the client
The client is a western Sydney-based, Australian-owned company and they are looking for a Customer Service Representative. Due to constant growth, they are seeking an intelligent, responsible, and energetic person, dedicated to customer satisfaction. You must be able to work both independently and as an integral part of our team as the need arises.

The business is a dynamic and growing family that has been established for over 40 years and is located in Sydney, NSW. They manufacture and supply the Design and Construction sector with a diversified and growing portfolio of quality engineered products. They are innovative leaders in the industry with products and services that are designed to enhance people’s working and living environments. Its mission is “To bring the goodness of natural light into people’s lives, making people happier, healthier, and smarter.” The client has a strong desire to become the largest and most trusted Skylight Manufacturer in Australia.

The business offers a fantastic opportunity to join a team of ambitious people who strive to succeed in making people’s lives healthier and happier. This is a long-term and secure role, where you will work in a team-based, busy and dynamic working environment and in a company whose culture rewards hard work, performance and success. This is a Monday to Friday, long-term, full-time stable position for the right applicant, with room for advancement within the company. Your salary package is negotiable based on experience and skill base.
Roles and Responsibilities

  • Receptionist duties
  • Answering inbound phone calls from customers
  • Related administration work
  • Providing excellent customer service and providing a positive experience to all customers
  • Liaising with customers regarding new and existing orders
  • Following up on orders & products for delivery times
  • Responding to email enquiries regarding products & orders
  • Resolving customer issues and disputes where required
  • Contacting customers to ensure products are received where required
  • Liaising with warehouse and other departments as required
  • Assisting customers with product knowledge
  • Liaising with existing & new clients
  • Opening, following up & closing sales
  • Generating sales leads in ERP system
  • General administration and data entry as required

Minimum Qualifications

  • Own license and transport
  • Non-smoker
  • Experience in the construction industry
  • Understand the sheet metal manufacturing process

A Successful Candidate Must Have

  • Good literacy skills in both written and have verbal English
  • Sufficient mathematical ability
  • Problem-solving skills
  • Strong communications skill (oral & written)
  • High attention to detail
  • Experience in customer service is preferable
  • Good organizational and planning skills
  • Proficiency in Microsoft Office and experience using CRM/Organising/Planning systems
  • Knowledge of construction/building, preferably roofing or be able to demonstrate the ability to learn

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment