Roles and Responsibilities

The primary responsibilities include (but are not limited to):

  • Receive inbound calls from potential new customers, and sell services
  • Providing customer support to our clients via phone, email, and chat
  • Receive and create service appointment bookings from clients
  • Manage client booking schedules
  • Support the owner of the company in performing a variety of administrative tasks

Required Experience

  • Minimum 2 years of experience in the call centre industry
  • Experience in high-level customer support

A Successful Candidate must have

  • Strong English communication skills (both written and verbal)
  • Organized and able to prioritize tasks in a fast-paced environment
  • Team player with excellent interpersonal skills
  • Great leadership skills
  • Ability to manage communications between multiple individuals
  • Ability to solve problems quickly and think creatively
  • Strong customer service skills

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment