Location: Pampanga
Work Type: Permanent
About the Role
Assist the ANZ Team Leaders and Customer Experience Manager with the performance and management of our PH-based team through performance monitoring, ongoing coaching, and general support of the team. Ensure a positive working culture is maintained within the workplace and share feedback and suggestions with the Customer Experience Manager to improve morale, engagement, and collaboration within the team
Roles and Responsibilities
- Have a thorough and detailed understanding of company products and services
- Resolving issues identified upon delivery
- Effectively communicate updates and implement necessary changes with the team through weekly huddles and announcements within appropriate platforms
- Assisting with spare part requests
- Provide regular and effective feedback to other Team Leaders and Manager to enhance and contribute to the Customer Service team, workflow, productivity, and growth
- Identify strengths and weaknesses of individuals in the team. E.g. Recognize skillset compatibility for promotional opportunities using logical and objective observations
- Monitor, drive and contribute to a positive team culture
- Communicate effectively with upper Management
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
