Location: Pampanga

Work Type: Permanent / Full Time

Roles and Responsibilities

 

  • Working directly with our customers, you will maintain a level-headed and helpful attitude under pressure
  • You will apply creative problem-solving and critical thinking to solve customer pain points
  • You will apply a resourceful approach to resolving common issues and instead of providing canned responses
  • You will look into the root causes and try to provide a permanent solution for recurring issues
  • You will also assist in the creation of training documentation for new issues that will arise
  • You will keep records of customer interactions, transactions, comments, and complaints to provide a rich data set for our Sales team

Minimum Qualifications  

  • 1-2 years of experience working in a customer service or technical support environment

A Successful Candidate must have

  • Ability to be organized in setting priorities, adherence to scheduled activities, and timely responses to customers
  • Strong troubleshooting skills and the ability to actively report customer bugs into engineering to ensure the fastest resolution possible
  • An excited mindset to learn about new products as they get launched

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment

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