Location: Pampanga

Work Type: Permanent

Job Description

As an IT & Accounting Support, your main duties will be assisting with help-desk support, troubleshooting and maintenance, and contributing to various in-house projects in addition to assisting with the internal accounting requirements of the business. You will use your accounting knowledge to assist others within the business with their IT requests as it pertains to Accounting and other related software. You will also provide support and assistance on firm-wide projects

Roles and Responsibilities

  • Able to diagnose IT issues and resolve them quickly and effectively
  • Issues are properly diagnosed and resolved within an appropriate amount of time in order to minimise the users’ downtime from a particular issue
  • Provide a high level of customer service
  • Stakeholders are communicated to in order to ensure that they are made aware of the progress and resolution of problems
  • Educate and train users on relevant features and best practices around IT use
  • Users are effectively trained and educated on the software of hardware’s features and functions to effectively leverage the technology. Users should also be educated on how to avoid causing issues and technical problems to prevent future problems
  • Conduct the necessary upgrades or installations
  • As required, follow through with tickets for a new system or software setups within the required time frames
  • Accounting
  • Assisting in the Company’s internal bookkeeping, month-end, payroll, accounts receivable, accounts payable, reconciliations, and other areas as required
  • Ad Hoc
  • Assisting with other departments where required

Other roles and responsibilities

  • Answering inbound support calls to assist users with access/usage issues (reactive support)
  • Outbound calls to users when we see error logs but prior to them making a call to us (proactive support)
  • Functional testing of new features prior to user release
  • Development of customer self-help content, whether as blogs, downloadable PDFs, or screen videos
  • Provide new user setups including emails, relevant software accounts, hardware setups, education, and others in order to get new users up to speed
  • Must have a professional approach and the ability to self-manage and identify matters that require action and complete either by self or through delegation to the team
  • Is a product specialist (Xero, etc.) and can advise the other accountants as to how to proceed

Required Experience

  • 3+ years of Accounting Experience required
  • Australian Bookkeeping experience required

A Successful Candidate must have

  • Proven experience of delivering a high degree of customer service and can effectively problem solve in an “out of the box” way including appropriate interpersonal skills to manage demanding or difficult customers appropriately
  • Strong verbal and written communication skills
  • Communicates effectively with team – provides clear information/instructions & listens to team effectively
  • Demonstrated ability to solve problems within the level of accountability
  • Effective time management skills

ShoreXtra Perks

  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment