Location: Pampanga

Work Type: Permanent

  Roles and Responsibilities

  • Respond to requests for technical assistance via phone or Service Desk
  • Diagnosing and resolving first level technical issues
  • Identify and escalate situations requiring urgent attention as required
  • Contribute to the ongoing population of Service Desk Solutions
  • Provide quotes for hardware and software requests
  • Raise purchase orders for approved expenditure
  • Process invoices for payment by the Finance team
  • Maintain software license details in Service Desk
  • Perform new user and user termination account maintenance
  • Identify areas of recurring problems and continual improvement
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Create and code custom actions in the Service Desk using JSON
  • Act as IT resource on projects as required

Required Experience

  • A minimum of 6-12 months in a systems support role
  • Experience with Windows Desktop PC/Office365 is required
  • Experience with Remote Support Technologies and Telephone systems is desirable
  • A minimum of 6 – 12 months coding using JSON or Zoho Delv

A Successful Candidate must have

  • Strong interpersonal skills
  • Passion for technology
  • Strong background in a service environment
  • A strong technical ability in being able to work with a range of up-to-date technologies and products
  • Ability to work unsupervised and follow through on tasks
  • Excellent written and verbal communication skills
  • Organisational ability
  • Ability to prioritise and meet the deadline
  • The ability to be a team player. A “go-to” person for the team when all attempts at problems resolution have been exhausted

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment