Location: Pampanga

Work Type: Permanent

Roles and Responsibilities

  • Responsible for consulting, coordinating and managing the core processes – incident, problem, knowledge, change, and configuration, across the Managed Service clients
  • Develop Service Management and Service Design solutions that suits our clients on the ITSM platform of choice
  • Own process documentation: including creation, updating, and using for training as required.
  • Support process deployment to new clients, with an in-depth understanding of contractual support requirements
  • Identify and implement continuous improvement opportunities across the processes
  • Identify new business, and service uplift opportunities to grow our portfolio

Required Experience

  • Proven operational ITSM process experience following the ITIL framework.
  • You are an ITIL certified Practitioner (v3) or Specialist (v4)
  • Minimum 3 years of experience in service management transformation consulting and delivery
  • Experience in service management process design and implementation
  • Experience or knowledge of service management operating model design and implementation
  • Experience or knowledge of service management tool strategy, architecture, design and implementation
  • Experience or knowledge of software asset management
  • Experience or knowledge of service operations review and stabilization
  • Service integration and management (SIAM) operating model, process design and tool implementation
  • Experience in the administraton of ManageEngine ServiceDesk, Ivanti ServiceManager or ServiceNow
  • Experience or knowledge of service

              – Catalogue design and implementation
              – Desk transformation and service delivery
              – Management automation and AIOps
              – Catalogue design and implementation
              – Desk transformation and service delivery

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment

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