Location: Pampanga

Work Type: Permanent

Roles and Responsibilities

  • Ensure all incoming phone calls, texts, and emails are captured
  • Ensure call center is properly documenting phone calls
  • Ensure each incoming “ticket” is routed to appropriate specialist
  • Resident Complaint Collection & Tracking (“Support” email)
  • Resident Complaint Training (for remote team)
  • Yardi Auto Responders
  • Tenant Communication Audit Report
  • Rent Reduction Approval
  • Resident Complaint Management
  • Resident Complaint Training
  • Call Center team training and management
  • “Own” Report A003 – RRCD (Challenger)
  • Yardi Help Desk
  • Evaluate Customer Service Software (Capture)
  • Manage Construction Complaints
  • Man call center to ensure adequate response
  • Tenant Email General Response (“resident services” email)
  • Tenant Satisfaction Surveys

A Successful Candidate Must Have

  • Excellent Written and Verbal English
  • Excellent customer service & organizing skills
  • Strong ability to follow directions and multitask
  • Strong attention to detail
  • Experience in customer support, communication, property management, and Zendesk are preferred

ShoreXtra Perks

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment