Location: Pampanga
Work Type: Permanent
Roles and Responsibilities
- Ensure all incoming phone calls, texts, and emails are captured
- Ensure call center is properly documenting phone calls
- Ensure each incoming “ticket” is routed to appropriate specialist
- Resident Complaint Collection & Tracking (“Support” email)
- Resident Complaint Training (for remote team)
- Yardi Auto Responders
- Tenant Communication Audit Report
- Rent Reduction Approval
- Resident Complaint Management
- Resident Complaint Training
- Call Center team training and management
- “Own” Report A003 – RRCD (Challenger)
- Yardi Help Desk
- Evaluate Customer Service Software (Capture)
- Manage Construction Complaints
- Man call center to ensure adequate response
- Tenant Email General Response (“resident services” email)
- Tenant Satisfaction Surveys
A Successful Candidate Must Have
- Excellent Written and Verbal English
- Excellent customer service & organizing skills
- Strong ability to follow directions and multitask
- Strong attention to detail
- Experience in customer support, communication, property management, and Zendesk are preferred
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
